NHTSA Complaint #11645587 — 2021 TOYOTA HIGHLANDER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11645587
Vehicle	2021 TOYOTA HIGHLANDER
Component	POWER TRAIN
Date of Incident	February 28, 2025
Date Filed	February 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

Vehicle has 84,000 miles, purchased new in 2021. Started to experience whining noise with acceleration and irregular shifting of gears. Knew it was a transmission problem. Vehicle inspected at the Toyota dealership and service advisor stated that metal shavings are seen in the transmission oil. Advised that a new transmission is needed but may take several months before it is available. Cost of replacement >$9000. The extended warranty that I purchased previously no longer applies as the vehicle has more than 72,000 miles. Technical service bulletin (T-SB-0008-21) notes that transmission issue recognized by Toyota since 2021. There should be more support from Toyota in supporting customers in replacing the transmission. There appears to be many other owners who have experienced similar issues. Due to well recognized safety issue related to transmission failures, a recall should/need to be pursued. Please help.

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