NHTSA Complaint #11645515 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from the engine. The contact stated that while driving 10 MPH, the vehicle hesitated and lost motive power. In addition, while attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The check engine warning light and TPMS warning light were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion into the oil, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was towed to the residence and had not been driven since the failure. The failure mileage was approximately 124,000.