NHTSA Complaint #11644931 — 2025 KIA TELLURIDE

My vehicle has 300 miles on it and I owned it for 5 days. I was driving when the front sunroof glass exploded and blew glass up and out of the vehicle. It scratched my roof, panoramic glass and multiple other panels. Kia of Chattanooga was very unprofessional when I brought this to their attention. The sales manager, Kevin Williams, told me my claim with Kia was denied before I had even reported a claim to Kia. When I asked him about this, he would not provide me with any information of who he spoke to within Kia and told me to report a fraudulent claim to my insurance stating an object hit my sunroof. Luckily, the car behind me that was peppered with glass and pulled over behind me had a GoPro video running and captured the entire incident. The video clearly shows the glass exploding up and out from inside my vehicle and then covers the entire front of his vehicle. Kia would not admit liability and said it’s impossible for the sunroof to break without anything hitting it. When I spoke to the general manager, he told me the same thing until I showed him the class action suit against Kia for this issue. At that point, he told me Kia is choosing to deny the claims and not admit any product defect and he seemed to know a lot of information for a topic he just previously said he had never heard of. Kia corporate has not made a decision but it is clear they are setting themselves up for denial. If denied, my next step is to file suit as I have over $6k in damages on a 5 day old vehicle with 300 miles on it. If anybody would like to see the video for their own claim, let me know.