NHTSA Complaint #11644860 — 2025 LEXUS NX

Truck in front had hit brakes so I had tapped mine. Went back to cruise control to maintain distance. I hit the brakes at 0:00:15 when I realized the car was not slowing down. The brakes were palpitating and fighting me the car was not stopping. I could not go right as a car was to my right and if I went left the impact would have been on my daughter’s side and another car was coming on that side as well. Air bags did not deploy, my chest hit the steering wheel (chest impact injury soft tissue), car gave air bag deployment error. The other two cars were able to drive away. My car was undriveable. The cruise control stopped due to me pressing the brakes which did not engage. Based on my research after the accident of the brakes fighting me (pulsating as I had pressed to stop the last time) I had suspected an ABS issues. I had asked both Caliber and Lexus to check. (car only had 3598 miles) The vehicle did have an airbag error upon impact and continued to display error, which was not addressed. I am still awaiting the electronic data- (EDR Event Data Recorder) from the car to see if it aligns with video and what occurred. I was informed that the impact of 26 MPG impact was not sufficient to deploy the airbag but that does not explain why the vehicle had an SRS Airbag System malfunction immediately after the accident. There was no review of the dashcam footage showing where brakes were hit. I have attempted to contact Engineering Analysis Associates (EAA) at [XXX] . Website does not exist. Listed phone numbers 1 586 582 5821 rings busy every day M-Sun at all hours. Not found on BBB website. None of the employees have emails listed on LinkedIn. There were no warning lamps, messages or other symptoms of the problem prior to the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)