NHTSA Complaint #11644729 — 2019 CADILLAC ESCALADE ESV

The contact owns a 2019 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the transmission was shifting rough. While at a stop light, the vehicle jerked abnormally. There was a hard acceleration while driving the vehicle. The contact stated while driving 55 MPH on the highway, the transmission was shifting hard. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign: 24V797000 (Power Train). The vehicle was taken to an independent mechanic who determined that the failure was related to the automatic transmission valve body. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the VIN. The failure mileage was approximately 149,050.