NHTSA Complaint #11644500 — 2021 SUBARU FORESTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11644500
Vehicle 2021 SUBARU FORESTER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

My dealer diagnosed issues with my car as: the gasket around my sunroof failed and allowed water to infiltrate the cabin and the electrical system over time. This caused corrosion in the electrical harness, which caused battery failure, failure of the adaptive headlight system, and random electrical glitches. My interpretation of their diagnosis was that this was a cascading failure that might have led to problems with other electrical components such as power brakes, other adaptive systems, etc., and affected safety, if it had not been diagnosed in time. An insurance appraiser confirmed the dealer's diagnosis. Repairs (including replacing the electrical harness) have been completed and so the situation is not available for further inspection. When the adaptive headlight system stopped working, this was reported on the dashboard, but the cause of this and the base problem was not.

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