NHTSA Complaint #11644333 — 2019 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11644333
Vehicle 2019 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My engine through a rod on approximately 9/26/24. I had it towed to Garden Grove Kia. They said they needed to contact Kia Corporate to find out if my car was still under warranty. Corporate acknowledged that there was a recall for the rod bearing that could cause a fire (safety issue). I was also told that there was a class action lawsuit. Corporate informed me that I was notified by mail. Which never happened. And said that it would cost me $500 dollars for them to diagnostic. That my warranty expired at 60,000 miles! They also said had I got the update for that recall that it would have been covered. When I bought the Vehicle on 8/21/22 from Russell Westbrook Hyundai they reassured me that the 2019 Kia Soul had zero recalls. Any paperwork I received about this was given to me after the class action lawsuit. The dates to take action were already expired. I have tried to get my Kia diagnosed by several shops and they can't diagnosis because Kia is not complying with OBD2 readers. I have been told by several mechanics that Kia has there own diagnostic reader. According to the settlement I am entitled to have them diagnos my Kia at no cost to me.

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