NHTSA Complaint #11644186 — 2009 FORD ESCAPE

Vehicle was involved in recall 14S05 for electric power steering failure. Recall was completed in 2016 with no parts replaced because parts had not failed yet - only a reprogram of PSCM was done. Parts have now failed, and power steering has failed. I contacted my Ford dealer, who said they will not help, yet admitted that at the time the recall was completed parts had not failed but have now. I called Ford customer service and was told they will do nothing. I pushed back given the obvious safety concerns, but they were unmoved. They would not allow me to escalate. I'm firm in my belief that Ford should fix the issue here. Not sure where else to go, but starting with the NHTSA.