NHTSA Complaint #11643871 — 2017 CHEVROLET VOLT

The contact owns a 2017 Chevrolet Volt. The contact stated while driving at approximately 35 MPH, the “Propulsion Power Reduced” message in the driver information center was illuminated. The contact stated that the vehicle was losing motive power. The contact stated that the failure was intermittent but had occurred at various speeds, and the vehicle lost motive power. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Battery Energy Control Module (BECM) needed to be replaced and reprogrammed. The vehicle was not repaired. The contact stated that the vehicle was no longer operable. The manufacturer was informed of the failure. The contact researched and related the failure to a Customer Satisfaction Program for the BECM; however, the contact was advised by the manufacturer and the dealer that the vehicle was not covered under the CSP. The failure mileage was approximately 110,000.