NHTSA Complaint #11643284 — 2016 FORD MUSTANG

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11643284
Vehicle	2016 FORD MUSTANG
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	January 5, 2024
Date Filed	February 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I received this recall for my backup camera a couple years back and I tried to get it fixed because mine had stopped working so I went when I was off from work to avoid being carless. The Ford dealership in Yuma AZ didn't get the part in time after having my vehicle for a week. I was unable to complete the recall and when I called a couple months later to try to reschedule they told me the recall number had been closed. Therefore my vehicle could no longer be fixed. My rear backup hasn't worked since. Is there anyway to get this situated? I tried going within a reasonable timeframe from getting that letter but they later cancelled the recall somehow.

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