NHTSA Complaint #11643242 — 2024 SUBARU ASCENT

My 2024 Subaru Ascent started experiencing brake issues in early January. The car would shake heavily and make noise when braking, despite having only 10,500 miles. Concerned, I contacted Subaru of America and was advised to take it to a dealership for an inspection. On 1/31/25, the dealer inspected the brakes and determined that the front rotors and brake pads needed to be replaced. Subaru of America confirmed that the dealer would order new parts for the front brakes. A few days later, I received an email from the dealership stating that the new rotors and brake pads had arrived, and they scheduled me for service on 2/14/25. However, after waiting at the dealership for three hours, I was informed that instead of replacing the rotors as initially promised, they had simply resurfaced them. The explanation given was that these were already “upgraded” rotors. This raises serious concerns for me—if these rotors were already upgraded, why did they fail before 10,000 miles? This is a clear safety issue, and I am increasingly worried that both Subaru of America and the dealership are not properly addressing the situation. I was supposed to receive brand-new rotors, yet I am now left with resurfaced ones, which does not give me confidence in my vehicle’s safety. I need a proper resolution to this issue. Potentially Subaru America should issue a safety recall for these breaks.