NHTSA Complaint #11642972 — 2016 HONDA CIVIC

In 2019, Honda extended the warranty on two components of the A/C systems in 2016-2018 Civics: the condenser and the compressor shaft seal. However, it did not extend the warranty on the evaporator. I took my Civic to the dealer to diagnose an A/C issue where the system stopped putting out cold air after approximately 45 mins of driving. The dealer found leaks in the condenser, compressor shaft seal, and evaporator. Dealer received approval to replace the first two parts under warranty. However, Honda would not cover the evaporator. The dealer told me I would need to replace the evaporator, at a cost of nearly $2500, in order to recharge the A/C. Simple internet research confirms this is a common problem. Honda should be including the evaporator in its extended warranty because it seems to fail at the same rate as the other parts and because it is effectively impossible to replace the two covered parts without replacing the evaporator--which is by far the most expensive of the 3 parts to replace.