NHTSA Complaint #11642933 — 2022 HONDA CIVIC

On [XXX] the steering system on my 2022 Honda Civic failed as I was exiting the the city's inner loop in downtown Rochester, NY. Simultaneously, the entire dash screen lit up. It was fortunately a momentary failure and I was able to avoid an accident. I had purchased the car 9 days before, on [XXX]. In conversation with the sales rep., I mentioned that the steering didn't feel quite right. He suggested that I just needed to become familiar with the newness of it. I accepted his explanation. I was paying for a Certified Pre-Owned Honda, and felt confident that the vehicle had been fully inspected for any steering issues. The day before the steering failure, I notified the same sales rep that the car's maintenance signal went on. He suggested it was indicating an oil change, which would have in itself been an issue since the car was not due for one. After notifying the sales rep and dealership manager of the steering failure, the manager arranged for delivery of a loaner car and had my vehicle returned to their service department. The following day, he relayed to me that the service tech did not find a problem and questioned if I could be mistaking the lane assist technology as a steering failure. I assured him that wasn't the case and, again, described the flash of light from the dash that accompanied the failure. By this time, I had discovered online the Honda recalls for steering failure including the 2022 Civic. I also read driver reports that described the lit-up dash. The manager claimed not to know of any recalls or problems but said he would pass the information on to the service tech. I asked if the service tech. would know if the previous owner had the car serviced for any recalls since I only had access to current recall status. I'm waiting to hear back from the manager. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)