NHTSA Complaint #11642835 — 2020 HONDA CR-V

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11642835
Vehicle	2020 HONDA CR-V
Component	FUEL/PROPULSION SYSTEM
Date of Incident	January 28, 2025
Date Filed	February 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

My car's estimated fuel remaining changed from 1/4 tank to dangerously low within a few minutes. It seemed to work ok after I filled it, but my car failed to run when the car insisted that about a quarter tank of fuel was present when I was driving on a highway after dark - I managed to get safely over to the edge before it stopped moving. The repair shop I towed it to checked and found that the fuel pump and attached sensor had failed, in a car that had only 42,961 miles. I would also add that the Honda dealer in Tulsa refused to give me and my husband any kind of estimate over the phone, saying only that the we had to bring the car there for them to inspect, and they were not permitted to give repair estimates over the phone.

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