NHTSA Complaint #11642456 — 2011 FORD F-150

I’ve had this specific issue happened a few times over the last year. Basically, my truck will get stuck in first gear, a wrench will pop up on the dashboard, and my odometer will go blank. Usually, my truck will stay in first gear until I put it in park and shut off the truck (to kind of “reset it”) and then crank it back up. Sometimes it takes multiple cycles of this. One time, I got stuck in third gear and had to use manual to shift it down to first gear (while driving), and then do the steps previously mentioned to “reset it”. Because of this, my truck has thrown a P0720 code. After research, it seems like the problem is with the molded lead frame. I have contacted multiple Ford dealerships, and they are definitely aware of the issue because each time they tell me that this issue used to be covered under warranty. The problem is, every dealership has said that this warranty expired some time ago (before I own the truck and before this started happening). Now they are saying the only way to prevent it is to spend $1600 for them to fix it. I don’t have $1600 to drop on a safety issue that is beyond my control. Especially since Ford knows about it. I have a video showing the last time it happened. I really hope this gets fixed because I do not want to be driving 60 miles an hour on the highway and suddenly drop into first gear.