NHTSA Complaint #11642160 — 2022 CHRYSLER PACIFICA

The contact called on behalf of the owner of a 2022 Chrysler Pacifica. The vehicle was an Adaptive Vehicle. The owner received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was blurry on some occasions, and was completely black on other occasions. The contact stated that the black image remained displayed while driving the vehicle. Additionally, the infotainment system made an abnormal sound and displayed a glitchy screen that prevented the contact from using the functions of the infotainment system. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not yet available. The failure mileage was approximately 43,000. Parts distribution disconnect.