NHTSA Complaint #11641998 — 2018 CHEVROLET TAHOE

The contact owns a 2018 Chevrolet Tahoe. The contact stated that after parking the vehicle in a parking lot and returning to start the vehicle, the “Power Steering Assist Fault” message was displayed, and the vehicle was difficult to turn to the right or the left. The contact left the vehicle in the parking lot and after returning to the vehicle later and starting the vehicle, the vehicle had regained power steering assist functionality. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the 12-Volt battery needed to be replaced. The contact was advised by the mechanic that due to the weak battery, the power steering assist failed to operate as designed. The vehicle was repaired. The contact stated that several weeks later the power steering assist failure recurred. The contact stated that the "Power Steering Assist Fault" message was displayed. The vehicle was taken to another independent mechanic. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V455000 (Steering); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 84,000.