NHTSA Complaint #11641711 — 2014 RAM 1500

I have a complete loss of power steering on my vehicle. At first it was intermittent. I could be driving the vehicle and lose power steering. I could have power steering, shut the vehicle off and restart it and have no power steering. Early on when I lost power steering I could put the scanner on which it would indicate code c2217, clear the code and power steering would resume. This no longer works and there is complete power steering loss. I contacted Ram customer service on 12/23/2024 and was given case id 91757632. I contacted them on 1/22/2025 and was given case id 91960594. I was promised that someone would contact me within 24 hours, no response. I then contacted them on 2/3/2025 and was given the same promise with no response. On 2/5/2025 I once again called Ram customer support and asked to speak with a manager. I was told that I would be contacted within 24 to 48 hours which they documented via email, no response. From my research I have learned that the probable cause is a manufacturing defect being a contaminated circuit board. Recall S19 has been issued for 2015/2016 trucks but to date not for mine. I am left with a life threatening vehicle and I cannot even begin to describe the runaround that these representatives have given me.