NHTSA Complaint #11641664 — 2018 FORD EXPEDITION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11641664
Vehicle	2018 FORD EXPEDITION
Component	UNKNOWN OR OTHER
Date of Incident	February 10, 2025
Date Filed	February 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

When it is below freezing and there is snow/condensation on the door windows the door lock can get stuck/frozen closed. Many times the door will unlock and open to get in but once I get to my destination I can't get the door open to get out of my car. This has happened on all the doors at different times. We get stuck and I have to crawl out another door that will unlock. There isn't a way to manually pull the door unlocked because the knob goes into a hole so you can't pull it up. Also, sometimes when I run remote start the door will not unlock and open to get into the car. I also have children in car seats, this would be a major safety issue in an emergency if we couldn't get out.

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