NHTSA Complaint #11641598 — 2020 HONDA ODYSSEY

We bought this van with a clean bill of health as far as accidents and single owner prior to us. The car had a documented maintenance history but after 5K miles of driving it the active cruise control began to through all kinds of errors. I researched this issue and find that many more Honda owners with active cruise control have the same issue. A few customers say that they had their front camera replaced and calibrated for a cost of about $1,600.00 only to have the error show up again. I am writing this message to report that in my case I have found a work around. It’s not a permanent fix but points to Honda’s computer throwing a false positive error that is costing a great deal of money to Honda owners. On our van when this error happens, I force a diagnostic scan followed by a forced computer reboot and the warning lights are fixed an all equipment back to working. It’s horrible to read that Honda charges $1,600.00 to replace perfectly good parts in all their line without taking the time to truly diagnose their issues with ACC errors and do good to their customers. I hope this helps reach someone who can further investigate this issue with Hondas. In our family’s case we are lucky that I have an IT background and was able to find a fix for this issue without any costs to our family financials and avoided paying Honda to replace perfectly working components due to their lack of knowledge of how their equipment works. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)