NHTSA Complaint #11641232 — 2016 HONDA CIVIC

Complaint Description for NHTSA Vehicle Information: • Year: 2016 • Make: Honda • Model: Civic • VIN: [XXX] : 90,484 Description of the Issue: I am experiencing a complete AC failure in my 2016 Honda Civic due to an evaporator leak, which has resulted in an unreasonable $4,000 repair cost quoted by my local Honda dealership. This is a well-documented and widespread issue among 2016-2020 Honda Civic owners, where the AC system components, including the compressor, condenser, and evaporator, fail prematurely. Honda has already acknowledged defects in the AC condenser and extended the warranty for that part. However, they have not extended the warranty for the evaporator, which is also failing at an alarmingly high rate. Safety Concerns: • Visibility Issues: Without a working AC system, the defrost function does not operate properly, causing windshield fogging, which can obstruct visibility and create a safety hazard while driving. • Extreme Heat Risk: In hot climates, the lack of AC can lead to dangerous cabin temperatures, which is a health and safety risk, especially for passengers with medical conditions or young children. Honda’s Response & Requested Action: • I contacted Honda Customer Service to request goodwill assistance, but they have not yet agreed to cover the repair cost. • Many Honda Civic owners have filed similar complaints about evaporator failures, yet Honda has failed to take action. • Given the widespread nature of this issue, Honda should extend the warranty for the evaporator, just as they did for the AC condenser. I am filing this complaint to formally urge NHTSA to investigate this issue and hold Honda accountable for what appears to be a defective AC system across multiple model years. Thank you for your time and consideration. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)