NHTSA Complaint #11640622 — 2020 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11640622
Vehicle	2020 FORD FUSION
Component	ENGINE
Date of Incident	February 4, 2025
Date Filed	February 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

Began to hear loud rattling noise under hood. Brought to Ford dealer who determined the cause is a failed Flex Plate. Car is operable but was warned this could result in catastrophic failure of the transmission. Vehicle has approximately 62,000 miles, just 2,000 miles out of warranty. Ford Customer Satisfaction Program 22N12 address the issue with an extended warranty for certain model variants (Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission). My vehicle has suffered the same failure but has a 1.5L engine so has been excluded.

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