NHTSA Complaint #11640007 — 2010 FORD ESCAPE

The vehicle was dropped off on 12/26/24 at Planet Ford to have 2 recalls fixed. One being the electric power steering and the other being the fuel delivery module flange. A loaner vehicle was asked for, but not provided. The dealer said to contact Ford, and Ford said it was up to the dealer to provide that or rental assistance. The service personnel said after a few weeks and talking to Ford engineers, that the battery the vehicle had in it was not the right amperage/voltage. They said it would need to be replaced in order to continue to fix the recall. I had just put a new battery in it about 4 months prior and it was of the correct spec. I call every few days and have not been given and estimated time to have it fixed. Now, it's over a month and I still have no resolution and no vehicle. They are now saying that the computer is not good and also needs to be replaced. The car is not drivable and the recalls are not fixed. This is my only vehicle, please help with this. I have been patient and have exhausted every avenue available to me.