NHTSA Complaint #11639997 — 2019 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11639997
Vehicle 2019 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

My vehicle with 70k miles on it has had a failure of the motor generator unit (MGU). This is a mild hybrid system that provides power for the vehicle. My truck is completely unusable per the service technician at the dealership. If I continue driving it the battery power will drain and I will be stranded. It appears it is a bearing failure in the generator. Upon investigation there are numerous cases of other Ram 1500 owners having the same issue at relatively low mileage for such a crucial engine component. The part is currently backordered and I just read a report that there are over 5000 currently ordered in the system, so that would lead me to believe that over 5000 owners are having the same issue. Luckily I was near my home when this occurred as this could have left me stranded. Reports say it could be 1-2 months before parts are in stock to fix the issue. This just seems unreasonable for 5000 customers of a major automotive manufacturer to have potentially dead vehicles for 1-2 months.

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