NHTSA Complaint #11639790 — 2020 TOYOTA SUPRA

The 2020 - 2025 Toyota Supra is manufactured by BMW and uses virtually all components supplied by BMW. The vehicle includes dual climate controls (driver / passenger) and the temperature of the air from the vents is controlled independently. It is known by BMW that the blend door or the actuator (motor) - which regulates how much cold versus hot air is mixed per the control setting - can break or be deformed. This is a manufacturing defect in the heating unit, not a wear issue. No heat is available to the driver either through the center vent, the left vent, and most importantly from a safety standpoint, the vents at the windshield. This means defrosting or defogging the windshield during winter is virtually impossible because only extremely cold air is available on the driver's side. Since it is made by BMW, the Supra is at risk for the same issue. There are several reports on the internet from Supra owners and many, many from BMW owners who identified the problem and even attempted to create stronger replacement parts. On or about July 26, 2021, NHTSA published two safety recall / service bulletins for BMW and Mini for this problem: SI M64 02 21 and SIB 64 06 21. The cost of repair through Toyota or an independent repair shop is purportedly several thousand dollars because the entire interior dash must be removed to access the heating unit to replace the defective part(s). The Toyota Supra should be subject to the same safety recalls and the repairs should be provided by the dealership or authorized repair shop.