NHTSA Complaint #11639668 — 2010 FORD ESCAPE

The contact owns a 2010 Ford Escape. The contact stated that while driving 30 MPH, there was an abnormal bell sound detected. The power steering assist fault message was displayed. The power steering became inoperable. The contact stopped and looked underneath the hood but was unable to find a power steering fluid reservoir. The contact checked the Owner's Manual and determined that there was no power steering fluid reservoir. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (STEERING). The local dealer was contacted, who informed the contact that the VIN was not under recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed that the VIN was not under recall, opened a case, and referred the contact to the local dealer. The failure mileage was approximately 225,000.