NHTSA Complaint #11639494 — 2014 RAM 1500

The Electronic Power Steering (EPS) module in my 2014 RAM 1500 fails consistently (each time) when the vehicle is started. To date, the EPS module begins working within 10 to 20 minutes of vehicle start-up but does not provide any confidence in it's continued operation. The vehicle has reeently been in for replacement of the EPS module, including the rack and pinion system. When the EPS module is not working, there is no power steering assist, and driving the vehicle puts the driver, other occupants and surrounding vehicles/pedestrians in danger, especially were it to fail unexpectedly during operation. The problem has been confirmed to require replacement of the EPS module at Earnhardt CDJR in Gilbert, Arizona in October 2024. It was confirmed again by an independent service center on January 15, 2025 and has recently been in for repair/replacement. While this particular vehicle has not been inspected by the manufacturer, there has been a recall of the EPS module for 2013-2019 RAM 1500s, so the problem has been acknowledged by the manufacturer. No warning lamps or messages appeared prior to the failure. Following the initial failure, each time the vehicle is started the "Service Power Steering" warning lamp and message appears. The warning lamp and message turn off when the EPS module begins working.