NHTSA Complaint #11638882 — 2021 HONDA RIDGELINE

The contact owns a 2021 Honda Ridgeline. The contact stated that while driving approximately 30 MPH, there was a knocking sound coming from the engine compartment while accelerating and there was a loud popping sound coming from the engine compartment shortly afterwards. The low oil level warning light was illuminated. The vehicle was towed to Firestone and was diagnosed with engine failure. The vehicle had not been repaired by Firestone but was instead towed to the dealer. The vehicle was diagnosed, and the contact was informed that the connecting rods had disconnected, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the repair was not covered under warranty due to the low oil levels. The contact confirmed that the low oil level warning light occurred during the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The failure mileage was 52,000.