NHTSA Complaint #11638801 — 2012 BMW 328I

The contact owns a 2012 BMW 328I. The contact stated that while driving 65 MPH, a message to pull over immediately was displayed, and the vehicle stalled. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000. VIN tool confirms parts not available.