NHTSA Complaint #11638418 — 2011 FORD FUSION

The electric power steering system failed. This specific VIN number was included in the previous recall, although Ford Corporate claims it was never a ‘recall’ and it was out of the ‘goodness’ of their hearts (a ‘customer satisfaction campaign’). The dealer out of New Hampshire only ‘flashed’ the computer to ‘fix’ it. Which NEVER addressed anything. Suddenly the car just starts spinning out of control all by itself. Says ‘service AdvanceTrac’ then ‘Service PowerSteering Assist’ then right after, within seconds, ‘Service PowerSteering NOW’ a local dealership discovered the part was never replaced only ‘flashed’. The local dealer said the rack is gone and needs to be replaced & ford corporate claims ‘the vehicle is old’ so that means Ford Corporate does not want to fund the cost of it. The dealer said that Ford corporate’s final answer is ‘if it was within the last 10 years of recall, we’d pay for it’ It is only slightly over the 10 year cut off. And MILLIONS of owners are still suffering. Yet, ford motor company gets away with this. Ill “keep my receipts” like their overseas call center representative tells me to do. Like that will matter. The work is over $2,000 dollars.