NHTSA Complaint #11638296 — 2019 JAGUAR I-PACE

My 2019 First Edition I-Pace is subject to Jaguar recall H514, as per both the NHTSA and Jaguar web sites the solution is to repurchase the vehicle from me AFTER decreasing my max charge to 80% significantly reducing my available range, to the point I cannot rely on the vehicle for trips I was able to complete with no issue prior to the reduction in max charge. I have called Jaguar multiple times, as well as sending them email requesting status, in every contact the response from Jaguar has been as follows: "Customers affected by the H514 recall will be contacted in the coming weeks by a specialized team dedicated to handling this process. This team will provide detailed information and discuss available options for your vehicle." My last communication from Jaguar was Jan 6th. It is now two plus weeks post the last email, and still no contact from Jaguar, while driving a car that does not meet the specifications as stated by Jaguar when I bought the car. At this point it appears that Jaguar is purposely dragging their feet to induce owners to take the drastic action of trying to trade their car in on something different, when it is well known the cars are effectively non sellable due to the battery issues. Again, reading numerous owner forums some owners have just given up and are buying a replacement vehicle and dealing on their own trying to dispose of their 2019 I-Pace. My understanding is that once it was determined that repurchase was the only recourse that the NHTSA has an expectation of timely response from Jaguar to owners on completing this unfortunate process. Clearly, just from my own experience, this has not been an expedited process. I am hopeful that NHTSA can provide some leverage with Jaguar to actually execute on this process in a good faith and a timely manner. Owners purchased these vehicles in good faith, and expect good faith response by Jaguar to a problem not created by the owners. Thank you