NHTSA Complaint #11638235 — 2020 GMC YUKON XL

The contact owns a 2020 GMC Yukon XL. The contact stated that upon attempting to start the vehicle with the key fob, messages that the key fob was not connected, to put the key fob in the compartment, to push the brake, and that the battery light was low, were displayed. The contact stated that he was able to start the vehicle by pressing the Push to Start button. The contact stated that the failure occurred intermittently. Additionally, the contact stated that upon starting the vehicle, the engine made an abnormally loud banging sound, and then the engine made an abnormal clunking sound that persisted while the vehicle was idling. The contact turned off the vehicle. The vehicle was towed to the dealer, where it was diagnosed that two pistons had separated from the engine. The dealer recommended an engine replacement. The dealer also informed the contact that a manufacturer field technician would perform an additional inspection of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 11,000.