NHTSA Complaint #11637907 — 2016 FORD MUSTANG

The contact owns a 2016 Ford Mustang. The contact stated while driving 55 MPH, the message "Engine Failure - SS Repower Mode" and a message advising that the vehicle would shut off in thirty seconds was displayed. The vehicle stalled. The contact was unable to pull to the side of the road. The vehicle failed to restart. The contact who is disabled was assisted by other motorists pushing the vehicle to the side of the road. The vehicle was towed to the residence. The vehicle was then towed to Elmer's Auto Repair & Mobile Services, where the vehicle was diagnosed and it was determined that the engine had melted internally, and there were two large holes in the engine. The mechanic replaced the engine. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,000.