NHTSA Complaint #11637831 — 2024 GMC SIERRA 1500

On December 25, 2024, my vehicle completely stalled in the middle of the highway while travelling at 65 mph. Fortunately there were no vehicles travelling in close proximity to me at the time as my speed rapidly decreased. The abrupt stall required me to pull over to the side of the road to attempt to restart. I was unable to restart the vehicle despite numerous attempts. Jump starting was also unsuccessful. I was left stranded 90 miles away from home in freezing temperatures during a snowstorm on Christmas night. My vehicle was towed to a dealership 140 miles from home as GM would not cover the cost of towing to the dealer closest to my home (68 miles away). After numerous phone calls with GM as well as the GM dealer, I was informed 9 days later that my entire engine (6.2L V8) would need replaced. I was also informed that there are two vehicles ahead of mine that require replacement of their engines and that the engines are back-ordered. They have been unable to provide an estimated timeframe on when my vehicle will be returned to me in working condition, stating it "could be months." When I was informed of the need for an engine replacement, I placed a request for a manufacturer repurchase which was ultimately denied the following week. The agent responsible for managing my case informed me that "GMC requires two to three major failures" before they will consider a repurchase approval. The dealership was not able to provide me a loaner vehicle and I was informed that GM only reimburses $44 per day toward a rental vehicle. My occupation and location require reliable transportation in harsh winter conditions so a truck is the only reasonable option. The dealership charges $75 per day to rent a basic truck. Prior to this incident, the vehicle did not have any major issues and received routine maintenance services as recommended by the manufacturer. It was never involved in any accidents. It only had 17,553 miles and was purchased brand new in October 2023.