NHTSA Complaint #11637810 — 2022 LINCOLN CORSAIR PHEV

I was driving to work via the [XXX] in California when at approximately 6:40am I felt a jerking motion in my 2022 Lincoln Corsair Grand Touring (PHEv) and then immediately began receiving various warning lights and chimes indicating an issue. The vehicle was losing power and I was safely able to exit the freeway and pull to the side of the road. There were numerous warning indicators activated, including Service Engine Soon, Hill Start Assist failure, Pre-Collision Assist failure, EV Battery not available, and others. I exited the vehicle to ensure that there was not any visible physical damage, and did not find anything. I checked the Owners Manual for the warnings and it indicated that if the vehicle was able to be driven, it could but with caution. I proceeded to drive to work, approximately 4.7 miles away. The vehicle could not be driven over 35 MPH without violently shaking, along with a mechanical grinding noise. Drive Control was also not active and the vehicle felt like it had no suspension. Estimated repair time was approximately 1 week per the Lincoln Concierge (LC), and no root problem had been identified at the time. On Monday, 10/28 I followed up via text to the LC for an update and was informed that they checked with the Transmission technician and they had started to “tear down the transmission to find the fault.” On 10/30, I asked for another update and to inform the LC that I had a preplanned vacation to Big Bear, CA on 11/7/24 and hoped to have it back before then. On 10/31, the LC informed me that the Tech had “ordered a new transmission today and should be here by Tuesday [11/5/24].” On 11/5, I followed up via text to the LC and was informed that the new arrival date for the transmission would be 11/6 or 11/7. Because I did not have my Corsair and wanted to be cautious of the miles on the loaner, we took an alternate vehicle for the road trip. See PDF attached for additional details. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)