NHTSA Complaint #11637658 — 2020 VOLKSWAGEN ATLAS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11637658
Vehicle	2020 VOLKSWAGEN ATLAS
Component	UNKNOWN OR OTHER
Date of Incident	May 31, 2024
Date Filed	January 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I enrolled in the Volkswagen Car-Net Safe & Secure Trial for my 2020 VW Atlas, and shortly after, received a SOS error code disabling the Emergency Assistance available for the vehicle. I had no prior issues with the SOS error code/Emergency Assistance until I was enrolled in the trial. The dealership has confirmed that there is an internal failure with the Car-Net module in the vehicle.

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