NHTSA Complaint #11637381 — 2024 HONDA CIVIC

The contact owns a 2024 Honda Civic. The contact had received notification of NHTSA Campaign Number: 24V744000 (STEERING). The contact stated that while driving at an undisclosed speed an abnormal sound was coming from the front of the vehicle. The contact stated the sound was heard while turning to the right or left. There was no warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the steering gear box needed to be replaced; no repairs were made, but the part was greased. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 8,000.