NHTSA Complaint #11637323 — 2019 GMC SIERRA 1500

The contact owned a 2019 GMC Sierra 1500. The contact stated that while driving 25 MPH, there was an abnormal sound coming from the rear of the vehicle before the vehicle jerked forward. There was no warning light illuminated. The contact was able to pull over on the side of the road. The contact also stated that the radio would turn on, but there was no image on the screen. The contact took the vehicle to the dealer; however, no cause for the failure was found. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was no longer covered under an undisclosed Customer Satisfaction Program. The contact stated that the abnormal sounds and failure persisted, and the manufacturer was contacted again. The vehicle was taken to the dealer and was diagnosed with a misfire and that the brake lights needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 42,000.