NHTSA Complaint #11637107 — 2018 RAM 2500

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11637107
Vehicle	2018 RAM 2500
Component	VEHICLE SPEED CONTROL
Date of Incident	November 15, 2024
Date Filed	January 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I'VE BEEN OPERATING MY TRUCK SEVERAL TIMES NOW WHERE THE CRUISE CONTROL HAS WENT OFF OR DISENGAGED WHILE DRIVING, CAUSING A SLIGHT PANIC FROM NOT KNOWING WHAT WAS GOING ON IN THAT MOMENT. THIS HAS ALSO HAPPENED WHILE TOWING, WHICH MADE THINGS EVEN WORSE. MY CRUISE CONTROL IS NO LONGER WORKING AND NOW I AM DEALING WITH THE RECALL WHERE THERE IS A "REMEDY NOT YET AVAILABLE". THIS WOULD BE RECALL MANUFACTURER NUMBER C4B AND NHTSA RECALL NUMBER 24V-896. I BELIEVE THIS RECALL TO BE TIED IN WITH MY CRUISE CONTROL ISSUE. NOW I HAVE A TRUCK THAT I HAVE NO OTHER OPTION THAN TO OPERATE AS MY DAILY DRIVER; WITH NO CRUISE CONTROL, ABS/ECS/TRACTION CONRTOL. I'VE CONTACTED SEVERAL DEALERS TO SEE IF THEY HAD ANY INSIGHT AND I HAVE BEEN GIVEN THE SAME ANSWER ABOUT THERE NOT BEING A 'REMEDY'. I WANT IT TO BE KNOWN FOR LEGAL PURPOSES THAT I DO NOT FEEL SAFE OPERATING MY TRUCK AT THIS TIME BUT AGAIN I HAVE NO OTHER VEHICLE AT THIS TIME TO OPERATE. I HAVE AGAIN REQUESTED ASSISTANCE FROM SEVERAL DEALERS WHO HAV BEEN UNABLE TO HELP ME WITH THE RECALL LISTED ABOVE.

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