NHTSA Complaint #11636907 — 2023 CADILLAC ESCALADE

On [XXX] My wife and son were driving down [XXX] in passing lane running 70mph and the suv just started slowing down and had no power at which she started panicking due to trying to get all the way over to median with no power. thank god they made it without getting hit. At this time we called dealership and explained issue and they told us the motor has locked up (very known issue) Fast forward until now january 19,2025 they have verified it is locked up and they can't get another motor and have no eta on new motor(motor on national back order) So now we're paying a car payment and a rental $2200 a month and they(cadillac) keep telling us they will get a loaner (after countless calls and hrs on phone)so were not having to pay for a rental but have yet to receive one. only thing we have received is a $100,000 vehicle broke down with no eta on repairs, a rental bill of $2200 a month,and a bunch of broken promises. very disappointed customer really thought cadillac was way better than this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)