NHTSA Complaint #11636838 — 2014 FORD F-150

My radiator cracked and was replaced by Firestone in Nashville, TN. Firestone Address 7644 Hwy 70 S Nashville, TN 37221 Immediately after a loud screeching sound began. Which intermittently turns into a metal on metal and chirping sound with mild vibration. Subsequently I left the vehicle with Firestone for 1 additional week after the repairs were completed, including a 5 point inspection which did not illustrate any additional problems or recommended repairs. They said they were unable to diagnose the issue without the store managers opinion who seemed to be on an indefinite leave of absence and no specific estimated time frame. Several months later I went back into the same location to talk about my concerns with a manger On 1/16/2025. The manager personally setup an appointment for 1/18/2025. 15 minutes before they closed for the day I called. They said they didn't have time to it and that they will not be able to tomorrow either. I cannot comprehend how a licensed shop can operate this way. They're not prioritizing revisiting their previous repairs which have caused an extreme burden on my ability to care for multiple kids with severe disabilities. I have been extremely flexible with them and cannot help but feel they're trying to avoid service to hide past mistakes they do not want to address.