NHTSA Complaint #11636662 — 2023 CADILLAC ESCALADE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11636662 |
| Vehicle | 2023 CADILLAC ESCALADE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
Engine failure at 29k. There were no signs of malfunction or warning. There were two incidents before Cadillac approved warranty for a new replacement engine. First incident I was passing a vehicle on a two lane road when I was mid past the car suddenly vehicle died electrical and all. Message came on saying to restart engine. Thankfully I coasted past the vehicle I was passing and onto the shoulder of the road. Vehicle would not restart and left us stranded for hours waiting on a tow company. Had it towed to Cadillac where they told me it was a faulty fuse that caused the failure and it was fixed and was a fluke. They got it running said no other issues were found and vehicle was good to go. I had it back for only a few days and my wife and I were on the way to a restaurant. I stopped at a red light, again no signs of malfunction, no warning lights etc. the vehicle just completely dies again. Would not restart and left us stranded in a busy intersection. Thankfully a state patrol was sitting at the light across from us and came to our assistance and called for a tow. This time at the dealership they said engine failed and needed replacement. Just got it back as of Jan 2025 after 3 months. We were extremely fortunate that both times my 1 year old was not in the vehicle with us and no accidents occurred. From my knowledge 3 other Escalades were at the dealership for the same reason as ours was. Extremely dangerous situations the vehicle put us in and disappointment from a 6 figure vehicle from a manufacturer known to be reliable. I’ve owned two prior generations of Escalades and multiple other GM vehicles never having any issues and put over or close to 100k miles on each of them. Note we bought this vehicle “used” around 10k on it when purchased so we were unable to file a lemon law claim against it. Thankfully it came with a 100k bumper to bumper warranty.
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