NHTSA Complaint #11636483 — 2011 FORD F-150

The contact owns a 2011 Ford F-150. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. The contact stated that the wheels were shaking. Upon starting the vehicle, the vehicle failed to shift out of first gear. The contact stated that the odometer was inoperable. The contact pulled over and restarted the vehicle, and the vehicle operated as designed. The contact stated that while driving at an undisclosed speed, the powertrain warning light illuminated. The contact stated that the failure was like NHTSA Campaign Number: 16V248000 (Power Train). The local was dealer was contacted but the vehicle was not diagnosed or repaired. The contact called another local dealer, Hacienda Ford of Kingsville (2501 US-77, Kingsville, TX 78363); but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer and the NHTSA Hotline. The failure mileage was approximately 105,000.