NHTSA Complaint #11636425 — 2018 HONDA ODYSSEY

Our 2018 Honda Odyssey has continued to experience power sliding door issues that were initially addressed by NHTSA campaign numbers 18V795 and 20V437000. Our vehicle underwent the recommended repairs in both campaigns. The vehicle is available for inspection upon request, and the problem was reproduced by a dealer. In short, after undergoing both warranty repairs, the same problems gradually cropped up again. When attempting to close the door with the power-close button, the sliding door would sometimes stop about three-quarters of the way, and then open fully again. This would happen even when nothing was obstructing the sensor. This happened on both sides of the vehicle (i.e., both sliding doors), and eventually the doors ceased working altogether (albeit at different times) and we brought the vehicle to Honda for a non-warranty repair. The dealer was able to reproduce the problem in both doors, and they made the necessary repair in both cases (see attached invoices). Now, very similar issues have cropped up again, and our concern is that the initial warranty repairs may not have sufficiently addressed the root cause of the issue with these sliding doors. Once again the door sounds like it isn't latching completely. It's hard to describe, but everyone knows the sound in a vehicle when a window or a door is cracked just a little bit. The sound is exactly like that. The dealer told us that moisture intrusion and/or a latching issue may have caused this problem, and we also experienced a severed cable. Word for word, these are almost exactly the issues that campaign numbers 18V795 and 20V437000 were intended to address. If these are indeed the same issues that were the focus of the two recalls, then our vehicle is at risk of the same safety failures, i.e., the sliding doors opening while driving, failing to latch, and/or the snapping of the outer door handle cables due to moisture intrusion.