NHTSA Complaint #11635802 — 2018 HONDA ODYSSEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11635802
Vehicle 2018 HONDA ODYSSEY
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

The seam seals on the rear driver's quarter panel of the vehicle are faulty and allowed water to flow into the cabin of the vehicle. The resulting damage was loss of function to the rear power lift gate, front seats, remote start and other key fob functions, as well as a dead battery(assumedly due to arcing on wet circuitry). The damage rendered the lift gate inoperable as I it initially closed but came open during operation. We continued to receive a power lift gae problem on the "Heads Up Display" but the power gate would not open or close, electrically or manually. After a few days the gate opened but would not close, rendering the vehicle unsafe to operate. Furthermore, the battery was dead and would not start. Had this incicdent not occurred in our driveway we could have been susceptible to being stranded in sub-freezing temperatures with kids. The vehicle was taken to a dealer and they confirmed a roof leak was a cause of the water incursion. The power lift gate module and floor harness were damaged causing failures to lift gate operation and other electronics. It will cost $7000 to have it repaired at the local Honda dealer. Pending completion of repairs and paperwork for submission.

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