NHTSA Complaint #11635738 — 2022 VOLKSWAGEN ATLAS

1. Noise from the Front End - Shortly after purchasing the vehicle, I noticed a persistent noise coming from the front end while driving. I reported this issue to the dealership within the first 30 days of ownership, but they were unable to identify or resolve the problem on multiple occasions. Eventually, I took the vehicle to Dublin Volkswagen, where the issue was diagnosed, but I had to pay $80 out-of-pocket for the diagnostic fee. 2. Stalling Issue - The vehicle has been sporadically stalling, which initially led me to believe it was related to the auto stop/start feature. However, I later discovered that this is a recurring issue reported by other Volkswagen Atlas owners [XXX] ). This stalling issue has occurred multiple times, even to my brother during his visit from Canada. Given that this vehicle is used to transport children and other passengers, this is a serious safety concern and liability risk. Picture of message that pops up when the issue occurs. 3. Brake Performance Problems - The brakes have been squealing and exhibit shaking and grinding during use after sitting for different periods of time. Despite contacting the dealership (Dorito Brothers Volkswagen) numerous times about this issue, I have been repeatedly dismissed by their service advisors, technicians and manager. Their lack of attention to detail and unwillingness to address my concerns has eroded my confidence in their ability to service the vehicle properly. I was also informed that Volkswagen would be dealing with the brakes issues by the end of the fourth quarter in 2024 but to-date nothing has been heard nor done. They are recommending brake pads and rotors but why are those needing to be replaced after less than a year of owning it. There's more going on than they are disclosing. Attached is a copy of a report from a different dealer than the car was purchased from. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)