NHTSA Complaint #11635729 — 2019 JAGUAR I-PACE

Our car has been identified by Jaguar as part of the recall and we completed the software update to restrict battery charging. We opened a case with Jaguar on Nov 4, 2024 and were promised weekly updates. To date we have received NO updates or communication. We spoke to a representative last week and was told a dedicated team is working the cases but they have no ability to speak with the team. Additionally, I asked to be escalated to a manager to know where our case is and when we could expect a proposal for next steps. The Rep told us a call back will take 8 business weeks and that manager would have no information about our case. We are looking for an update and what the next steps are.