NHTSA Complaint #11635673 — 2019 HYUNDAI TUCSON

The contact owns a 2019 Hyundai Tucson. The contact stated while driving at approximately 60 MPH, the light oil low light illuminated and gray smoke started coming out of the front end of the vehicle, underneath the hood of the vehicle, and from the rear of the vehicle. There was a burning odor coming from the vehicle. The contact pulled over to the side of the road to inspect the vehicle. The contact found no visible failures; however, while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer who diagnosed that the drain plug had backed out and needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the engine needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the failure might have happened during an oil change and the repair was not covered under warranty. The failure mileage was 50,000.