NHTSA Complaint #11635542 — 2018 HONDA ACCORD HYBRID

Honda of Kirkland (12420 NE 85th St, Kirkland, WA 98033) failed to remedy a recall on my vehicle within a reasonable period of time. I received notice by mail from American Honda in late November that the parts to remedy a recall on my vehicle were now available, and I could have it serviced for free at any authorized Honda dealer. I contacted Honda of Kirkland on December 2, and they told me the parts were not available and declined to schedule an appointment. I called them again on December 9, and they said they placed an order for the parts, and would call me back to schedule an appointment. On January 2 (24 days since last contact, 31 days since initial contact), they still had not called me back, so I called them again, and they informed me that the first available appointment would be on April 17. I then reached out another authorized Honda dealer, still on January 2, and they ordered the parts and said they would call back. A few days later, they called back to confirm they had the parts, and scheduled an appointment for January 27. So it was clearly possible to remediate the defect in a reasonable period of time -- Honda of Kirkland simply chose not to do so. In summary, Honda of Kirkland obstructed each of my three attempts to have this defect remediated, by: 1. Falsely claiming that the parts were not unavailable. 2. Promising and then failing to contact me to schedule an appointment. 3. Offering me a first-available appointment 136 days after I first contacted them.