NHTSA Complaint #11635410 — 2010 LEXUS RX

The the VVI oil line failed in April of 2024. Contacted Lexus corporate via phone and problem was never resolved. Fast forward to November 2024 and after paying to have VVI oil line replaced the motor failed on the highway. Mechanic said complete engine failure. THIS CAR WAS A CERTIFIED USED LEXUS AND THEY FAILED TO REPLACE THE VVI DURING THE CERTIFICATION PROCESS! Prior to buying this used car from an individual I called Hendricks Lexus 6935 W Frontage Rd, Merriam, KS 66203 and spoke to service advisor Willie who said if you have any problems with that vehicle bring it in and Lexus IS making good on the hybrid vehicles. After purchase I went to Hendricks 9300 NW Prairie View Rd, Kansas City, MO 64153 multiple times for parts and service history. I spoke to parts manager, service manager and several others and NOT ONE PERSON INFORMED ME OF THE PROBLEM AND IMMEDIATE NEED FOR CONCERN! HOW DID THIS CAR GET CERTIFIED PRIOR TO THE PREVIOS OWNER BUYING THE VEHICLE “CERTIFIED”? I BOUGHT THIS CAR WITH THE UNDERSTANDING THAT IT HAD BEEN COMPLETELY CERTIFIED AND GIVEN THE 6 year additional warranty to the owner I purchased it from, although they were still considerably below the miles guaranteed with the certification. How did Lexus allow this vehicle to pass the certification without replacing a $100 part that could result in catastrophic failure. THIS CAR WAS SOLD AT A PREMIUM BECAUSE OF THE CERTIFICATION, YET A PART THAT HAD BEEN RECONFIGURED AND IDENTIFIED AS CONTRIBUTING TO A CATASTROPHIC FAILURE AS EARLY AS 2012 WAS LEFT ON THE VEHICLE!